Refund Policy

Last updated: June 2026
Return Window

7 Days

Processing Time

7–14 Business Days

Exchange

Available

1
Overview

Thank you for shopping with LOVELF. We want you to be completely satisfied with your purchase. If you are not happy with your order, please read the following policy carefully.

2
Eligibility for Refund

Refunds are accepted under the following conditions:

  • The item was received damaged or defective.
  • The wrong item was delivered.
  • The request is made within 7 days of receiving the order.
3
Non-Refundable Items

The following items are not eligible for a refund:

  • Items that have been opened, used, or partially consumed.
  • Items purchased during clearance or promotional sales.
  • Items returned after 7 days of delivery.
4
How to Request a Refund

Contact us via WhatsApp at +6012-407-7186 or through our Contact page with the following information:

  • Your order number.
  • A photo of the damaged or incorrect item.
  • A brief description of the issue.
5
Refund Process

Once your refund request is reviewed and approved:

  • Approved refunds will be processed within 7–14 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees are non-refundable unless the error was on our end.
6
Exchange

If you prefer an exchange instead of a refund, we are happy to arrange a replacement for the same item (subject to stock availability). Please contact us with the same details listed above.

Still have questions?

Our team is happy to help. Reach out to us anytime.

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